What Your Cleaning Company Isn’t Telling You (But Should Be)
In the commercial cleaning world, not all services are created equal.
Behind the sparkling floors and empty bins, there are industry practices most companies would rather keep quiet.
If you’re not asking the right questions, you could be paying for a service that’s constantly cycling through contractors, underpaying staff, or worse, putting your business at risk.
At Innova Services Group, we believe in doing things differently. And we’re not afraid to talk about it.
“Yes, We Use Subcontractors… But Ours Are Practically Family.”
In commercial cleaning, subcontracting isn’t always the issue, it’s how it’s done.
Many providers bring in new subcontractors every few weeks, with little oversight or consistency. This leads to fluctuating service quality, lack of site familiarity, and cleaners you’ve never seen before.
At Innova, we do things differently.
✔ We’ve worked with the same trusted subcontractors for over 8 years
✔ They’re part of the team, trained in our systems, and aligned with our values
✔ You’ll see familiar faces who know your site and show up with pride
We don’t outsource accountability. Every person who represents Innova is someone we trust, because we’ve built real, long-term relationships with them.
2. “We Pay Our Staff… the Bare Minimum.”
Let’s just say it: the cleaning industry has a wage problem.
Some providers pay below award rates or avoid proper super and entitlements altogether, especially when subcontracting is involved. This leads to high turnover, low morale, and cleaners who simply don’t care.
At Innova:
✔ We pay above award wages
✔ We offer real employment, not cash-in-hand gigs
✔ We have team members who’ve been with us for over 7 years
Because when you treat your people right, they show up with pride.
3. “We’ll Get to That… Eventually.”
How often do you hear from your cleaning company only when something goes wrong?
Some providers avoid regular communication or inspections to keep their costs low, leaving you to chase them when things aren’t right.
At Innova:
✔ You’ll have a direct contact who actually responds
✔ We run proactive site inspections
✔ We tailor our services to your space, goals, and budget
We don’t wait for things to go wrong, we keep them running smoothly from the start.
4. “Compliance? Let’s Not Worry about that…”
From insurance and workplace safety, to adhering to the Modern Slavery Act, commercial cleaning comes with a list of legal responsibilities. And yet, some providers don’t comply, or leave that responsibility to their subcontractors.
At Innova:
✔ We’re fully compliant with all legal and safety requirements
✔ We carry the correct insurances
✔ We take responsibility for the people we send on site
You should never have to second-guess whether your cleaners are legit… or not!
A Cleaning Company You Can Actually Trust? Yes, We Exist.
If any of this raises red flags about your current provider, you’re not alone. Many of our long-term clients came to us after dealing with inconsistent service, vague contracts, or a constant shuffle of new subcontractors.
With over 35 years of experience, we deliver ethical, professional, and personal commercial cleaning across QLD and Northern NSW, from Brisbane and Toowoomba to Cairns and Coolangatta.
📩 Contact us if you’re ready to work with a cleaning partner who’s upfront, reliable, and actually gives a damn.
