Client Happiness Is No Accident: Why Innova Delivers More Than Just a Clean Space
In the commercial cleaning industry, it’s easy to feel like just another number on a schedule. But at Innova Services Group, we believe real success isn’t measured by square metres cleaned, it’s measured by client satisfaction.
With over 35 years of experience, we’ve built long-term relationships across Queensland and Northern NSW because of one simple reason: we genuinely care.
We’re Big Enough to Deliver. Small Enough to Care.
As a decent-sized commercial cleaning company, we have the structure, experience, and capacity to service businesses across Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Rockhampton, Emerald, Mackay, Townsville, Cairns and beyond.
But we’ve never lost the personal touch. What sets our company apart?
✨You’ll know your cleaners by name
✨You’ll always have a direct point of contact
✨You’ll get a tailored cleaning plan that suits your unique site and industry
Our clients choose Innova because they want to feel supported, not just serviced.
Happy Clients Start with a Happy Team
We know that exceptional service begins with an engaged, well-supported workforce. That’s why we:
✔ Pay above-award wages
✔ Retain staff long-term (many over 7 years!)
✔ Recognise and reward our team
✔ Uphold ethical employment standards across our business
This means your site is cleaned by professionals who know what they’re doing and take pride in doing it well.
Why Client Happiness Is Our Greatest Investment
At Innova, client happiness isn’t just a goal, it’s a role. We quite literally have a Director of Client Happiness whose job is to make sure our clients feel heard, supported, and genuinely cared for.
This focus on relationships over transactions is the reason we’ve grown through word-of-mouth referrals and long-term partnerships, not empty promises or flashy sales tactics.
When you work with us, you’re not just outsourcing a cleaning task, you’re building a partnership with people who are invested in the success of your business.
✔ Tailored service plans that evolve as your needs shift
✔ Proactive communication, with real people, fast responses, and a team who genuinely cares
✔ Ethical, people-first systems, from how we clean to how we hire, train, and support our team
We believe that when your team walks into a clean, calm, well-maintained space, they perform better and, when you have a cleaning partner you can trust, you perform better too.
Who we care for:
Our commitment to client happiness and long-term partnerships applies across the board. Whether it’s a small office or a large healthcare facility, our approach stays the same: personal, professional, and people-first.
We proudly support a wide range of industries, including:
Want a Commercial Cleaning Partner That Actually Cares?
We’re not just another commercial cleaner, we’re a team that works with purpose.
Whether you’re based in Cairns, Coolangatta, Townsville, or Toowoomba, you’ll always receive the same experience: Real service. Real communication. Real care.
📩 Contact us today to experience the Innova difference.
